Part of that service effort means that each and every time you call the Cascade headquarters in Liverpool, New York, you will speak to a live person.

If the customer service team is busy, it is not unlikely that anyone in the company will answer your call and do anything to serve you, from placing an order to processing a return to explaining how to adjust your CHX. Cascade knows how frustrating it can be to get directed to automated answering systems and voice mails and we have made a commitment to giving our customers more.

But our commitment to customer service is more than just answering your phone calls.

We know that as players, you want to be on the ice and the last thing you want is to be benched because your helmet didn't arrive in time for the first practice of the season. That is why we have structured our production so that we can get all orders out the door within a day or two. We know you want to be out on the ice playing and that is why we have made a commitment to get your order to you as quickly as humanly possible.

At Cascade, we know that we are only successful when we are serving all of your needs and it is with that in mind that we have established our standards of customer service.